TERMS AND CONDITIONS

We charge £60 for the initial consultation with Dr Elisabeth Dancey. This may last up to half an hour. After the consultation there is an option, not obligation, to receive treatment. Half hour consultations with Faye and Jit are free of charge although need to be booked.

Please pay the consultation fee at the time of booking. This reserves your appointment. It is refundable up to 48 hours prior to the appointment date should you wish to change.

Please find attached our price list which is due for payment immediately after treatment. We prefer to charge per session rather than insist on payments for a course. This allows you more flexibility and removes any pressure to receive unnecessary treatment. If you have any questions about the prices please call us to discuss prior to making an appointment.

We are not paid by commission so any advice you receive will be genuine and not a sales push.

Please try not to be late for an appointment, to cancel at the last minute or forget to arrive at all. We understand that our busy lives can interfere with our plans so we will forgive you for the occasional absent moment. However people who cancel at the last minute on a regular basis will be asked to pay for their treatment in advance and that the payment will be non-refundable in the event of change or non-appearance.

Sculptra, the volumising treatment, needs to be made up especially for you and cannot be used for others. We politely ask for a non-refundable deposit of £200 per vial payable a few days prior to the treatment.

All payments are strictly non-negotiable and non-refundable.

COMPLAINTS

We hope that you find our practice friendly, helpful, efficient and above all effective in providing advice and treatment. If you feel that there is any aspect of your visit to Bijoux that you wish to raise then please do so. We hope that a simple discussion will sort out any problems or misconceptions but if this is not the case please address your complaints in writing to Dr Elisabeth Dancey.

As a member of the British College of Aesthetic Medicine we are obliged to provide a standard complaint letter which you may download here.

PRIVACY NOTICE

New laws governing how we collect and store data will be effective from May 25th and it is our duty to make you aware of the type of information we collect, how we collect and use it, who we may share it with, how we protect your data and your rights to the data we have about you.

“We” means London and South Coast Clinics Ltd, trading as Bijoux Medi Spa. We are the so-called “data controller”.

We will collect data from you – you will give us the data that we store. We will also store data that emerges during a consultation and treatment that is relevant to your care. Any information stored will conform to current regulations. You will be responsible for giving us the correct information. So-called “sensitive information” such as political allegiance, religion, sexuality will not be requested.

We will use your information to enable us to make an informed decision about treatment; to make sure that the treatment is suitable for you and to maintain a record of clinical decisions, recommendations and treatments according to our responsibilities under the GMC “Good Medical Practice” regulations.

If you agree we will use your email address to inform you of any new treatments and offers.

We will use your information according to the law.

We will store records electronically on our eClinic software system which has its own data protection system in place. We will not share your data with any other parties. We will not transfer your information elsewhere or overseas. For medico-legal reasons we will keep your information for five years after the date of your last treatment. It will then be shredded on site. Your paper data is locked in a cupboard when not in use; the electronic data is password protected and accessed only from the clinic.

You have rights to request access to the data, to update or correct it, to object to or restrict processing of it, and to make a complaint.